Purpose:	To implement a policy on recall, withdrawal, stop sales and impounding. This policy is to ensure that when these actions are warranted, implementation will be accomplished with maximum concern for public welfare. These actions will be completed as quickly and effectively as possible and with minimum consequences to the Corporation or the public.
Application:	This policy will govern all products shipped by CSV Sales, Inc.
Definitions:	Significantly Defective - Include any serious defect, which renders the product unacceptable or unsatisfactory performance. Seriously Defective - Defects rendering the product subject to recall types Class I, II, or III. Recall - Class I - The most serious type of emergency involving the removal of the product from the market in which the consequences are immediate or long-range, life threatening and involve a direct relationship. This is accompanied by widespread publicity, both governmental and private, to remove the product from all market channels and households. Recall - Class II - A less clear-cut, but still serious or potentially serious situation, in which the consequences may be immediate or long-range and possibly or potentially life threatening or hazardous to health. Since the hazard is less clear or somewhat more remote, this involves removal of product from distribution channels, including retail market, but not the home. Recall - Class III - A serious violation which renders a product substantially adulterate, badly mislabeled or clearly non-saleable or unsatisfactory. The health hazard is nonexistent or remote. Recall from homes would be very unlikely; recall from stores more possible, and from warehouse is a certainty. Withdrawal - Recovery of product from the end user and distributor warehouses. Stop Sale - Cessation of shipments until acceptable product is available. Impounding - In-house action to have movement of a suspect or defective product stopped until proper disposition can be determined.
Procedure:	All products must be manufactured in compliance with good manufacturing practices and meet quality standards so that no defective products reach the market. If in spite of all efforts, if defective products reach the market, the following procedures will apply: Prepared Foods Recall Committee Composition A. Senior VP B. Accounting Manager C. Warehouse Manager    2.    Committee Responsibilities           A. Establish such general guidlines or procedures for its operation as shall be sufficient to               ensure that:               I  All available information is applied.               II  Consider all available information and formulate and make decisions dealing with:                       a. Retrieval of affected product outside company controlled.                       b. Disposition of affected products still within company controlled.                       c. Notification of regulatory agency if that appears necessary or desirable and the                           agency is not yet involved.                       d.  Statements for public or internal distribution.              B. Direct the assembly of all information needed for decisions respecting a recall or                withdrawal.       3.  Checklist: A partial checklist of probate or potentially useful information including:            A.   The specific nature of the problem            B.  Exactly how, when, where and by whom the problem was identified.            C.  The certainty and seriousness of the problem.            D.  The particular products affected.            E.  The location, quantity, dollar value, and control of all affected or potentially affected                 products.            F.  The names, addresses and phone numbers of all possible product locations or                 consignees.            G.  Current solid evidence supporting A, C, D, E and F and the time required obtaining                 conclusive information with respect to these.            H. Outstanding warehouses, not regularly used, where recalled or withdrawn production                 can be safely held awaiting disposition.       4.  Communications - Regulatory Agency - Company initiation of regulatory agency contracts          shall be through the recall committee.        Recall Procedures Complaint is received which classifies as a Class I, II or III Recall. A member of the recall committee will assemble other members of the recall committee. Sales and administrative personnel will gather inventory sheets, order forms and manifest sheets for affected dates of productions. The customer recall contact will be notified of the recall. The recall committee will track the affected product to the first customer; dates of shipment and arrival are determined. Sales personnel will notify the customers of the problem and will give the customer all pertinent information. The customer will be responsible for gathering, isolating and tagging all affected products at their location. The transportation department will arrange transportation of affected product back to the warehouse. If the customer does not call to verify that product has been located, isolated and tagged, sales personnel will contact them and report back to the recall committee. Product is returned to the warehouse. The recall committee will assemble once again to determine disposition; the primary administrator will assure that the disposition process is properly handled. A follow-up to the customer recall contact will be performed once a resolution has been determined.